Terms of Use
Last Updated: July 25, 2025
Welcome to Velnissa. These Terms of Use explain the rules that apply when you access, browse, shop on, or otherwise interact with our online store and related services.
Velnissa is operated by Ecomma Hong Kong Limited.
By visiting or using our website, you acknowledge that you have read and agree to these Terms of Use, together with our Privacy Notice, Terms of Purchase, Shipping Policy, Return Policy, and any other policies or notices made available through our store.
If you do not agree with these terms, please discontinue use of the website.
Information You Provide
When submitting information to Velnissa, you agree to provide information that is accurate, complete, and reasonably current.
This may include:
- Account information
- Contact details
- Billing information
- Shipping information
- Order details
- Payment-related information
- Other information submitted through our website or customer support channels
You are responsible for correcting or updating information if it becomes inaccurate or changes.
Privacy
Personal information collected through Velnissa is handled in accordance with our Privacy Notice.
By browsing our website, placing an order, or communicating with us, you acknowledge that your information may be processed through our website, checkout system, email, telephone, customer service tools, and other systems reasonably required to operate our business.
Please review our Privacy Notice for additional information about how personal data may be collected, used, retained, and shared.
Limited Permission to Use the Website
Velnissa grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-commercial right to access our website for legitimate shopping and informational purposes.
Unless prior written permission is provided, you may not use our website or its materials for commercial exploitation.
Website content may include:
- Text
- Product photographs
- Graphics
- Logos
- Icons
- Videos
- Product descriptions
- Page designs
- Layouts
- Software
- Code
- Marketing materials
- Other digital content
These materials may belong to Velnissa, Ecomma Hong Kong Limited, our licensors, or authorized content providers.
Prohibited Activities
When using our website, you agree not to:
- Copy or commercially exploit website content without authorization
- Reproduce, modify, sell, distribute, publish, or license protected materials
- Use scraping software, bots, crawlers, data-mining tools, or automated systems without permission
- Attempt to bypass website security or restricted areas
- Interfere with website performance or functionality
- Upload viruses, malware, harmful scripts, or other disruptive code
- Use the website in a manner that may overload, damage, or disrupt our systems
- Attempt unauthorized access to accounts, servers, databases, or other protected areas
- Use Velnissa for unlawful, fraudulent, deceptive, or harmful purposes
We reserve the right to restrict, suspend, or terminate website access if we reasonably believe these Terms have been violated.
Such action may be taken with or without prior notice where permitted by law.
Customer-Submitted Content
Our website may allow customers to submit materials such as:
- Reviews
- Ratings
- Comments
- Photographs
- Videos
- Messages
- Feedback
- Suggestions
You are responsible for ensuring that anything you submit is lawful, accurate to the best of your knowledge, and does not violate the rights of another individual or organization.
You must not submit content that is:
- Illegal
- Fraudulent
- Knowingly false or misleading
- Abusive
- Threatening
- Defamatory
- Obscene
- Discriminatory
- Harmful
- Infringing
- Otherwise inappropriate or unlawful
By voluntarily submitting content to Velnissa, you grant us a worldwide, non-exclusive, royalty-free, transferable, and continuing license to use, reproduce, display, edit, publish, distribute, and share that material through websites, advertising, social media, promotional campaigns, and other business channels.
Reviews and Website Postings
Velnissa may allow customers to publish reviews, ratings, comments, or similar content.
We are not required to review every user submission before it appears.
However, we reserve the right to edit, reject, restrict, or remove content when we reasonably believe it:
- Violates these Terms
- Violates applicable law
- Infringes another party's rights
- Is deceptive or inappropriate
- Creates legal, security, or operational concerns
The presence of user-generated content on our website does not mean that Velnissa verifies or endorses every statement made by a customer.
Third-Party Links and Services
Our website may include links or integrations involving websites, platforms, payment providers, applications, social networks, or services operated by independent third parties.
These links are provided for convenience.
Velnissa does not control independent third-party services and is not responsible for their:
- Content
- Products
- Services
- Privacy practices
- Security
- Availability
- Terms or policies
You access and use external services at your own discretion.
We encourage you to review applicable third-party terms and privacy policies before submitting personal information or completing transactions.
Website Availability and Disclaimer
To the extent permitted by applicable law, Velnissa provides its website, content, products, services, and related information on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be available without interruption
- Every feature will operate without technical errors
- The website will be completely free from harmful digital components
- Product descriptions, images, prices, specifications, or availability information will always be completely accurate or current
- Downloaded or externally accessed materials will be completely risk-free
- Every pet product will be appropriate for every pet, breed, size, age, behavior, environment, or intended use
Product appearance, fit, performance, or suitability may vary depending on the individual pet and the way the product is used.
Pet Product Use and Customer Responsibility
Customers are responsible for reviewing product descriptions, dimensions, instructions, warnings, recommendations, and other information before use.
Pet owners should determine whether a product is appropriate for their individual pet.
Factors may include:
- Breed
- Size
- Weight
- Age
- Temperament
- Activity level
- Intended use
- Fit
- Environment
Where applicable, pets should be supervised while using toys, accessories, feeding products, travel items, or similar products.
To the extent permitted by law, Velnissa is not responsible for injury, damage, loss, or other problems resulting from:
- Product misuse
- Improper sizing or fitting
- Failure to follow instructions
- Use outside the intended purpose
- Lack of appropriate supervision
- Unauthorized alteration of a product
Nothing in this section limits consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent allowed by applicable law, Velnissa, Ecomma Hong Kong Limited, and our respective directors, employees, contractors, suppliers, partners, representatives, licensors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses connected with:
- Your use of or inability to use our website
- Products or services purchased through Velnissa
- Website interruptions, technical errors, or delays
- Reliance on website information
- External websites or third-party services
- Unauthorized access to data
- Loss of information
- Loss of revenue, profits, opportunity, or goodwill
- Improper use of a product
- Failure to follow product instructions
Where liability cannot legally be excluded, these Terms will apply only to the extent permitted by applicable law.
If you are dissatisfied with the website itself, your primary remedy is to discontinue using it.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Velnissa, Ecomma Hong Kong Limited, and our employees, representatives, suppliers, partners, contractors, and service providers from claims, liabilities, losses, penalties, damages, expenses, or reasonable costs resulting from:
- Your breach of these Terms
- Your violation of another Velnissa policy
- Misuse of our website
- Fraudulent, negligent, or intentional conduct
- Violation of applicable law
- Infringement of another party's rights
- Content or information submitted by you
Electronic Communications
By using our website, submitting an order, or contacting us electronically, you agree that Velnissa may communicate with you through electronic methods.
These communications may include:
- Order confirmations
- Shipping notifications
- Website notices
- Customer service messages
- Other electronic communications
Where legally permitted, electronic communications may satisfy requirements that notices or agreements be provided in writing.
Trademarks and Copyright
Branding and intellectual property displayed through our website may include:
- Velnissa branding
- Logos
- Trademarks
- Service marks
- Product names
- Photographs
- Graphics
- Website copy
- Designs
- Videos
- Layouts
- Digital assets
These materials may be owned by Velnissa, Ecomma Hong Kong Limited, or authorized rights holders.
Nothing on our website gives visitors ownership of these materials.
Without prior written authorization, you may not use Velnissa trademarks, logos, website materials, hidden text, meta tags, frames, or other branding elements for commercial, misleading, or unauthorized purposes.
Intellectual Property Complaints
If you believe that copyrighted material, a trademark, or another intellectual property right has been used on our website without authorization, please contact us.
Your notice should include:
- Your physical or electronic signature
- Identification of the protected work
- Identification of the material you believe is infringing
- The location of that material on our website
- Your contact information
- A statement explaining why you believe the use is unauthorized
- A statement confirming that your claim is accurate and submitted in good faith
Please send intellectual property notices to:
Terms That Continue After Access Ends
Certain provisions of these Terms are intended to continue after your access to our website ends.
These may include provisions relating to:
- Ownership
- Intellectual property
- Disclaimers
- Liability limitations
- Indemnification
- Dispute resolution
- Other provisions that are intended by their nature to remain effective
Events Outside Our Reasonable Control
Velnissa will not be responsible for delays, interruptions, or failure to perform caused by circumstances reasonably beyond our control.
Such events may include:
- Natural disasters
- Severe weather
- Fire
- War
- Terrorism
- Civil unrest
- Labor disputes
- Epidemics or pandemics
- Quarantines
- Embargoes
- Shipping carrier interruptions
- Supply-chain delays
- Customs issues
- Government actions
- Internet or telecommunications failures
- Technical outages
- Other unforeseen events
Our obligations may be delayed or suspended for the duration of such circumstances where reasonably necessary.
Shipping and Risk of Loss
Products purchased through Velnissa may be transported by independent shipping carriers.
Where permitted by law, risk associated with a shipment may transfer to the customer once the applicable package has been handed to the carrier.
Mandatory consumer protections under applicable law remain unaffected.
Please review our Shipping Policy for additional information about:
- Tracking
- Delivery estimates
- Missed deliveries
- Lost shipments
- Packages marked as delivered
Dispute Resolution
Any dispute concerning these Terms, your use of the Velnissa website, or purchases made through our store will be handled in accordance with applicable law.
Where legally permitted, disputes may be resolved through arbitration or another individual dispute resolution procedure.
To the extent permitted and enforceable under applicable law, disputes should be pursued individually rather than as part of a class, collective, or representative proceeding.
Nothing in this section removes rights that cannot legally be waived.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining Terms will continue to remain effective.
No Waiver
If Velnissa does not immediately enforce a right or provision under these Terms, that does not mean we permanently waive that right.
We may enforce the applicable provision later where permitted by law.
No Third-Party Beneficiaries
Unless expressly stated otherwise, these Terms govern the relationship between you and Velnissa and do not create enforceable rights for unrelated third parties.
Updates to These Terms
Velnissa may revise, replace, add to, or remove portions of these Terms when reasonably necessary.
Changes may reflect updates involving:
- Our website
- Business operations
- Products or services
- Store policies
- Technology
- Legal requirements
- Regulatory obligations
Any revised Terms will be published on this page.
Continued use of the website after revised Terms become effective will constitute acceptance of the updated Terms to the extent permitted by law.
Assignment
You may not transfer, assign, or delegate your rights or responsibilities under these Terms without prior written permission from Velnissa.
Velnissa may assign or transfer its rights and obligations where legally permitted, including in connection with:
- Corporate restructuring
- Business reorganization
- Merger
- Acquisition
- Sale of assets
- Transfer of operations
Entire Agreement
These Terms of Use, together with other policies made available through Velnissa, form the complete agreement concerning your use of our website.
Related policies may include:
- Privacy Notice
- Terms of Purchase
- Shipping Policy
- Return Policy
- Other store policies
Additional conditions may apply to particular products, promotions, offers, or services.
Where special terms apply, those terms will operate together with these Terms of Use.
Contact Us
If you have questions regarding these Terms of Use or our website, please contact us.
Store Name: Velnissa
Business Category: Pet Supplies
Email: support@velnissa.com
Phone: +1 (405) 299-3259
Company Name:
Ecomma Hong Kong Limited
Business Address:
UNIT 1603, 16TH FLOOR, THE L PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONG