Contact Us
At Velnissa, we’re committed to providing helpful and responsive customer support. Whether you have a question about one of our pet products, need assistance with an existing order, or would simply like more information, our support team is ready to assist.
Email Support
For the most efficient assistance, please email us at:
When contacting us about an order, please include the following information:
- Your Full Name
- Your Order Number, for example:
042SHOP-1432 - The email address used when placing your order
- A clear explanation of your question or concern
Providing these details allows our team to locate your order and respond more quickly.
Our email support is monitored regularly, and we aim to respond to customer inquiries within 24 hours.
Phone Support
You may also contact us by phone or text at:
+1 (405) 299-3259
If our support representatives are unavailable when you call, please leave a detailed voicemail including your name, Order Number, and the reason for your call.
We will review your message and get back to you as soon as possible.
Company Information
Store Name: Velnissa
Business Category: Pet Supplies
Email: support@velnissa.com
Phone: +1 (405) 299-3259
Company Name:
Ecomma Hong Kong Limited
Business Address:
UNIT 1603, 16TH FLOOR, THE L PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONG
We appreciate you choosing Velnissa and look forward to assisting you with your shopping experience.