Privacy Notice
Last Updated: July 25, 2025
This Privacy Notice explains how Velnissa, operated by Ecomma Hong Kong Limited, collects, uses, stores, and shares personal information when you visit our website, purchase pet supplies, contact our support team, or otherwise interact with our services.
We value your privacy and aim to handle personal information responsibly while providing a secure and convenient shopping experience.
By browsing our website, using our services, or placing an order with Velnissa, you acknowledge the privacy practices described below.
Information We May Collect
We may collect personal information when you interact with Velnissa in different ways, including when you:
- Visit or browse our website
- Add products to your cart or complete a purchase
- Subscribe to promotional emails or store updates
- Contact our customer support team
- Submit reviews, feedback, surveys, or other content
- Participate in promotions or store activities
Depending on the interaction, the information collected may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information
- Order history
- Customer service communications
- Other information you voluntarily provide
We may also automatically collect technical or usage information when you access our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links selected
- Time spent on our website
- Cookies
- Log data
- Pixel tags
- Similar tracking technologies
How We Use Personal Information
Velnissa may use your information for purposes reasonably connected to operating our store and serving customers.
These purposes may include:
- Processing and confirming orders
- Arranging shipment and fulfillment
- Providing tracking information
- Responding to customer support inquiries
- Managing refunds, claims, disputes, or order-related concerns
- Improving our website, products, services, and shopping experience
- Sending order confirmations, shipping updates, and service notices
- Delivering promotional communications where permitted
- Personalizing product recommendations and website content
- Measuring advertising and marketing performance
- Detecting and preventing fraud or unauthorized activity
- Protecting our website and customers from security risks
- Maintaining business and transaction records
- Complying with legal, regulatory, accounting, or tax obligations
Cookies and Similar Technologies
Velnissa may use cookies, pixels, and related technologies to support website functionality, improve performance, remember customer preferences, understand visitor behavior, and measure advertising effectiveness.
These technologies may include:
Essential Cookies
Necessary for core website functions such as shopping cart activity, checkout, security, and account features.
Performance Cookies
Help us understand how visitors interact with our website and identify areas that may need improvement.
Functional Cookies
May remember preferences such as language, region, currency, or other settings.
Advertising Cookies
May be used to measure promotions and provide advertising that is more relevant to visitors.
You may be able to control or disable cookies through your browser settings.
Please note that certain website features may not operate properly if cookies are disabled.
Sharing Your Information
We may share personal information with trusted service providers when reasonably necessary to operate Velnissa and provide our services.
These providers may include:
- Payment processors
- Shipping and delivery companies
- Order fulfillment partners
- Customer service platforms
- Email and marketing providers
- Advertising and analytics partners
- Website hosting and technology providers
- Fraud prevention and security services
- Professional advisers
- Government, regulatory, or law enforcement authorities where disclosure is required by law
We may also use aggregated, anonymized, de-identified, or non-personal information for business analysis, reporting, marketing, or service improvement.
Velnissa does not sell personal information for monetary consideration.
Email and Text Marketing
If you subscribe to promotional communications or provide contact information during checkout, you may receive messages from Velnissa relating to:
- Order notifications
- Delivery updates
- Store promotions
- New products
- Abandoned checkout reminders
- Other marketing communications you have agreed to receive
If you provide your phone number and consent to SMS communications, text messages may be sent using the number provided.
You may opt out of SMS communications by following the unsubscribe instructions included in the applicable message.
Promotional emails can be stopped at any time by using the unsubscribe link contained in the email.
You may also contact us at:
Please note that essential transactional messages relating to active orders, payments, shipping, security, or customer service may still be sent when necessary.
Your Privacy Choices
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include requesting:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of eligible personal information
- Restriction of certain processing activities
- Information about how your data is used or shared
- Withdrawal from promotional communications
Some privacy requests may be subject to identity verification, legal exceptions, or required record-retention periods.
To submit a privacy-related request, please contact:
California Privacy Rights
California residents may have additional privacy rights under applicable state law.
Subject to legal requirements and exceptions, California residents may be entitled to request information about:
- Categories of personal information collected
- Sources of personal information
- Purposes for collecting or using information
- Categories of third parties that may receive information
- Specific personal information maintained about the requesting individual
- Correction or deletion of eligible information
To submit a California privacy request, please email:
Use the subject line:
Attn: California Privacy
Children’s Privacy
Velnissa is intended for adult consumers purchasing pet supplies and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that a child has submitted personal information without appropriate authorization, we will take reasonable steps to remove that information from our records.
Users under the age of 18 should use our website with appropriate parental or guardian involvement where required.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Improper disclosure
Sensitive information submitted through our website may be protected using technologies such as SSL encryption and secure payment processing systems.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information.
Third-Party Websites
Our website may contain links to external websites, applications, social platforms, or services operated by third parties.
These third parties maintain their own privacy and security practices.
Velnissa is not responsible for the privacy policies, content, security, or operations of independent external websites.
We recommend reviewing their applicable privacy policies before providing personal information.
Data Storage and International Transfers
Because Velnissa works with service providers and business partners in different regions, personal information may be stored, accessed, processed, or transferred in:
- United States
- Canada
- Australia
- Hong Kong
- European Union
- Other locations where our service providers operate
Privacy and data-protection rules may differ between jurisdictions.
By using our website or placing an order, you acknowledge that your information may be processed in locations outside your country of residence where permitted by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet legitimate legal, operational, security, tax, or customer service requirements.
Retention periods may depend on matters such as:
- Order fulfillment
- Payment records
- Customer service
- Fraud prevention
- Accounting obligations
- Tax requirements
- Dispute resolution
- Legal or regulatory obligations
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
Updates to This Privacy Notice
Velnissa may revise this Privacy Notice periodically.
Changes may be made to reflect updates involving:
- Business operations
- Website functionality
- Service providers
- Privacy practices
- Technology
- Legal or regulatory requirements
Any revised version will be published on this page.
The Last Updated date may also be changed when revisions are made.
Contact Us
If you have questions about this Privacy Notice, wish to exercise a privacy right, need help unsubscribing from communications, or have another privacy-related concern, please contact us.
Store Name: Velnissa
Business Category: Pet Supplies
Email: support@velnissa.com
Phone: +1 (405) 299-3259
Company Name:
Ecomma Hong Kong Limited
Business Address:
UNIT 1603, 16TH FLOOR, THE L PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONG