Terms of Purchase
Last Updated: July 25, 2025
These Terms of Purchase apply to all products and services purchased through Velnissa. The Velnissa store is operated by Ecomma Hong Kong Limited.
By visiting our website, submitting an order, or completing a purchase, you agree to these Terms of Purchase together with our Privacy Notice, Shipping Policy, Return Policy, Terms of Use, and any other policies or conditions made available through our store.
Please review these terms carefully before placing an order.
Eligibility to Purchase
By purchasing from Velnissa, you confirm that you are at least 18 years old, or otherwise legally authorized to enter into a binding purchase agreement under the laws applicable to you.
You agree to use our website and purchase our pet supplies only for lawful purposes.
You are responsible for confirming that any product ordered through Velnissa may legally be purchased, imported, received, possessed, and used in your country, state, province, or other jurisdiction.
Privacy
Personal information collected during browsing, checkout, payment, shipping, or customer support interactions is handled according to our Privacy Notice.
This may include information provided through:
- Our website
- Checkout
- Telephone
- Customer service channels
- Payment and fulfillment systems
We may update our Privacy Notice when necessary. Revised versions will be posted on our website.
Order Submission and Acceptance
Submitting an order does not automatically mean that the order has been accepted.
Velnissa reserves the right, where permitted by law, to refuse, limit, cancel, or decline to process an order.
This may occur for reasons including:
- A product becoming unavailable
- Inventory discrepancies
- Incorrect product information
- Pricing errors
- Payment authorization failure
- Incomplete verification information
- Incorrect or incomplete shipping details
- Suspicious or potentially fraudulent activity
- Technical problems
- Other operational circumstances that prevent fulfillment
If an order is canceled after payment has already been collected, the applicable amount will normally be returned to the original payment method.
Product Information
We make reasonable efforts to present product information accurately.
However, we do not guarantee that every:
- Product description
- Photograph
- Color
- Measurement
- Specification
- Price
- Availability notice
- Product detail
will always be completely current, accurate, or error-free.
Minor differences may occur because of:
- Screen settings
- Photography lighting
- Manufacturing batches
- Supplier updates
- Packaging changes
- Normal production variations
If an item you receive is materially different from the product description, any available resolution will be handled according to our applicable Return Policy.
Pet Product Suitability
Pet products may not be suitable for every animal.
Before completing a purchase, customers are responsible for reviewing available information relating to:
- Size
- Dimensions
- Materials
- Intended use
- Product features
- Weight recommendations
- Pet type
- Breed suitability
- Safety information
Individual pets may differ in body shape, behavior, chewing habits, strength, age, and activity level.
You are responsible for determining whether a product is appropriate for your pet.
Product Use and Supervision
Pet owners are responsible for using products appropriately and following any instructions, warnings, or recommendations supplied with the item.
Where appropriate, pets should be supervised when using:
- Toys
- Feeding products
- Harnesses
- Leashes
- Travel accessories
- Grooming items
- Other pet products
Products showing significant damage, excessive wear, or broken components should no longer be used where continued use may create a risk.
To the extent permitted by applicable law, Velnissa is not responsible for loss, damage, or injury resulting from misuse, improper fitting, lack of supervision, failure to follow instructions, or use outside the product's intended purpose.
Quick View and Add-to-Cart Features
Velnissa may provide features such as:
- Quick View
- Quick Add
- Express Add-to-Cart
- Similar shopping tools
These features are provided for convenience and may display only limited product information.
Before completing your purchase, please review the full product page where available for important details including:
- Product features
- Measurements
- Variants
- Materials
- Usage information
- Shipping information
- Other applicable notices
Pricing
We make reasonable efforts to display accurate pricing and promotional information.
Nevertheless, errors may occasionally occur.
If an item is shown at an incorrect price or a promotional offer is displayed incorrectly, Velnissa may, where permitted by law:
- Correct the error
- Decline the affected order
- Cancel the affected product
- Contact you for further instructions
If payment has already been completed for an order that is later canceled because of a genuine pricing error, the applicable amount will be refunded.
Prices, discounts, and promotional campaigns may be changed, suspended, or discontinued at any time unless otherwise required by law.
Product Availability
Availability shown on our website does not guarantee that an item will remain in stock until fulfillment begins.
Inventory may change because of:
- Customer demand
- Supplier availability
- Stock synchronization delays
- Fulfillment issues
- Other operational factors
If an ordered item becomes unavailable, we may cancel the affected product or order and contact you using the information provided at checkout.
Where applicable, a refund will be issued to the original payment method.
Payment
Orders must be paid using one of the payment methods made available during checkout.
By submitting payment information, you confirm that:
- The information provided is accurate
- You are authorized to use the selected payment method
- You authorize payment for the applicable order
- The transaction is lawful
Orders may not enter fulfillment until payment and any required verification have been successfully completed.
If payment cannot be authorized or verified, we may decline or cancel the order.
Fraud Prevention
To help protect our customers and business, Velnissa may use reasonable fraud-detection and transaction-verification procedures.
In some cases, additional information may be requested before an order is approved.
We may delay, refuse, or cancel a transaction when we reasonably believe:
- A payment method may be unauthorized
- Fraudulent activity may be involved
- The order presents an unusual security risk
- Verification cannot be completed
Taxes, Customs, and Import Charges
Orders shipped internationally may be subject to additional charges imposed by authorities in the destination country.
These may include:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Handling charges
- Other government fees
Unless clearly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee and remain the responsibility of the customer.
Velnissa is not responsible for additional costs, delays, or returns resulting from customs procedures or unpaid import charges.
Order Changes
If you need to change an order after it has been placed, contact us as quickly as possible at:
Please include:
- Your Order Number
- Your Order Email
- The requested change
Because orders may enter fulfillment quickly, changes cannot be guaranteed once processing has started.
Order Cancellations
Cancellation requests must be submitted before an order has been dispatched.
Once an order has entered shipment, it can no longer be canceled.
A handling or processing fee may apply where permitted by applicable terms.
Please contact support@velnissa.com as soon as possible if you wish to request cancellation.
Shipping
Processing and delivery timeframes shown by Velnissa are estimates unless specifically stated otherwise.
Delivery may be affected by:
- Product availability
- Shipping carrier operations
- Customs clearance
- Destination
- Weather
- Public holidays
- Transportation interruptions
- Other circumstances outside our reasonable control
For complete delivery information, please review our Shipping Policy.
Returns, Refunds, and Replacements
Eligibility for a refund, replacement, or other after-sales resolution is governed by our Return Policy.
Velnissa generally considers purchases final sale, subject to the exceptions described in that policy for qualifying damaged, defective, or incorrect products.
Customers should review the Return Policy before placing an order.
Product Warranties
Unless specifically stated on the applicable product page, products may not include:
- Manufacturer warranties
- Extended service plans
- Local repair services
- Local after-sales support
Packaging, labels, instructions, or accessories may also vary depending on supplier or manufacturing batch.
You are responsible for reviewing available product information before purchase.
Limitation of Liability
To the fullest extent permitted by applicable law, Velnissa, Ecomma Hong Kong Limited, and our suppliers, service providers, employees, representatives, and partners will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
- Use of our website
- Products purchased through Velnissa
- Delayed delivery
- Product misuse
- Improper sizing or fitting
- Failure to follow instructions
- Website interruptions
- Other matters connected with an order
Where monetary liability may legally be limited, our total liability relating to a specific order will not exceed the amount actually paid for the product directly connected to the claim.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer law.
Changes to These Terms
Velnissa may revise these Terms of Purchase when reasonably necessary to reflect changes involving:
- Business operations
- Website functionality
- Products
- Payment systems
- Customer service procedures
- Legal requirements
- Store policies
The updated version will be posted on this page.
Your continued use of Velnissa after revised terms become effective will be subject to the updated Terms to the extent permitted by law.
Relationship With Other Policies
These Terms of Purchase should be read together with other policies available through Velnissa, including:
- Terms of Use
- Privacy Notice
- Shipping Policy
- Return Policy
- Other applicable store policies
Special terms may also apply to individual products, promotions, or offers.
Contact Us
If you have questions about your purchase, payment, order, or these Terms of Purchase, please contact our customer support team.
For order-related inquiries, include your Order Number and Order Email.
Store Name: Velnissa
Business Category: Pet Supplies
Email: support@velnissa.com
Phone: +1 (405) 299-3259
Company Name:
Ecomma Hong Kong Limited
Business Address:
UNIT 1603, 16TH FLOOR, THE L PLAZA
367 - 375 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONGs